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Ed Sowden

AMA: Splunk EMEA Director of Customer Success, Ed Sowden on Customer Success Leadership

July 23 @ 9:00AM PT

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We will email you Ed's answers to these questions after the event in case you can't make it.

  1. How do you inspire and motivate your customer success team to achieve their goals?

  2. What methods do you use to identify and develop talent within your customer success team?

  3. How do you handle team challenges and conflicts that arise within a customer success department?

  4. Can you share any successful customer engagement initiatives or programs that your team has implemented?

  5. How do you set realistic goals for customer success teams, and how often do you revisit and adjust these goals?

  6. What are some common challenges you face as a customer success leader, and how do you overcome them?

  7. Are there specific books, courses, or resources you recommend for aspiring customer success leaders to enhance their skills?

  8. How do you foster collaboration and communication between customer success, sales, marketing, and other departments within the organization?

  9. What is your leadership philosophy when it comes to customer success, and how has it evolved over time?

  10. What advice do you have for someone aspiring to become a successful customer success leader?

  11. Effective use of AI in CS

  12. How do you build a case for CS being a revenue center, not a cost center, to the exec team and board?

  13. What's the one metric you'd defend to the board if you could only pick one?

  14. How do you handle it when product ignores repeated customer feedback CS has escalated?

  15. How aggressively do you push customers toward expansion versus protecting the relationship?