AMA: Splunk Director of Customer Success, Ed Sowden on Stakeholder Management

This is type of situation can often arise in the business world with cross functional teams.The key is to focus on the business / customer outcomes. What is it we are try...

Clear and regular communication is key for any successful launch. Once the go live has been set and the project or product completed for go live it's fundamental that y...

No matter who the stakeholder is or what function they lead it's important to understand what drives them as an individual and what the goals of their function are.Unders...

For me the two most important skills above all else for a CSM are Resilience and Problem Solving.In your role as a CSM you are the are the face between the customer and t...

Aligning stakeholders is essential for a successful project or making an informed decision. Things to to consider include:Identify all key stakeholdersUnderstand their vi...

I think it's important to understand what has caused the historical challenges.Having seen this myself in the past, from my own experience it generally occurs when there ...

It's not easy to do this but it is feasible and it's something I've done successfully in the past when leading a CHR project at Cornerstone. Thinks to consider include:Se...