Ed Sowden

This will depend on how you have set your customer success function up. Are you using CS to drive growth and retention, are you setting up the function to drive technical...

There is no typical career path for a CSM. Some people may want to go into management and some may want to become a senior or strategic CSM. I've seem many CSM's grow the...

It's very feasible to break into the tech industry as a CSM without prior experience. The key thing is to understand what the tech provider is looking for from the role a...

For me the two most important skills above all else for a CSM are Resilience and Problem Solving. In your role as a CSM you are the are the face between the customer and ...

Great question.Customer Success has been asking itself this for the past two years:Are we primarily a revenue-generating function?Are we a technical team focused on produ...

If you were successful in getting this role and were asked to organize a new joining activity with an unlimited budget for the subsequent new hire what would you organize...

Two Key Factors That Have Accelerated My Career in Customer Success1. NetworkBuilding and maintaining a strong professional network has been invaluable.This means staying...

For me the two most important skills above all else for a CSM are Resilience and Problem Solving.In your role as a CSM you are the are the face between the customer and t...

No matter who the stakeholder is or what function they lead it's important to understand what drives them as an individual and what the goals of their function are.Unders...

It's not easy to do this but it is feasible and it's something I've done successfully in the past when leading a CHR project at Cornerstone. Thinks to consider include:Se...