AMA: Splunk Senior Director of Customer Success/Enablement, Nancy J Luscri (She/Her) on AI and Customer Success

I suggest using AI in some pretty cool ways to make customer onboarding smoother and more efficient. From beefing up identity verification to keep things secure, to diggi...

I suggest using smart AI to figure out who your customers are and how to reach them in the most personalized way possible. Like using AI/ML models to segment customers in...

This one has been interesting. Some team members are adopting AI tools fast and experimenting, while others are not investing the time. Broadly-speaking, creating a curr...

The future of AI in customer success is vast and exciting and every week, it seems like a new start-up appears on the horizon to tackle the problem and grab market share ...

The philosophy around AI and human interaction is pretty simple—AI is here to enhance the human touch, not replace it. Ideally, your contact center solution should try to...

Making the jump from a high touch CSM to a digital touch CSM role is really about shifting your mindset from hands-on, personalized relationship management to leveraging ...