Nancy J Luscri (She/Her)

Onboarding plays a paramount role in successful production adoption, especially when the product is not intuitive or simple to learn, which, as we all know, applies to mo...

There can be multiple reasons why a customer doesn’t adopt your product. For very young start-ups, it could be that there is no product-market fit. But assuming product-m...

Customer feedback through surveys, community forums and direct conversations are the most effective tools for collecting customer feedback. Try to continuously collect fe...

To properly enable a customer to self-onboard, you must provide different resources that meet the customer wherever they are in their adoption journey. Some examples of t...

We enable CSMs to manage customer training by combining smart tools, solid processes, and proven frameworks. This approach transform CSMs from training suggestion boxes ...

CX and Marketing can create multiple collaborative initiatives to enhance product adoption, namely jointly tailored marketing campaigns that are aimed at the customer’s a...

We typically identify at least one individual who is an employee of our customer who can act as the overall enablement and adoption manager within the customer account. T...

We've found that the most reliable tactics for driving registration-to-completion and repeat engagement start with making the "why" crystal clear. When we communicate the...

We've built strong partnerships with Product and Support by embedding ourselves directly into their workflows. Our training team participates in roadmap reviews and new p...

I suggest using AI in some pretty cool ways to make customer onboarding smoother and more efficient. From beefing up identity verification to keep things secure, to diggi...