AMA: Splunk Senior Director of Customer Success/Enablement, Nancy J Luscri (She/Her) on Customer Training and Education

We enable CSMs to manage customer training by combining smart tools, solid processes, and proven frameworks. This approach transform CSMs from training suggestion boxes ...

We typically identify at least one individual who is an employee of our customer who can act as the overall enablement and adoption manager within the customer account. T...

We've found that the most reliable tactics for driving registration-to-completion and repeat engagement start with making the "why" crystal clear. When we communicate the...

We've built strong partnerships with Product and Support by embedding ourselves directly into their workflows. Our training team participates in roadmap reviews and new p...

We design role-based learning paths by first understanding what success looks like for each persona through customer interviews, user research, and data from our best-per...