AMA: Unity Senior Director, Partner Success, Games, Stuart Knox on AI and Customer Success

Very much from the context of AI as an assistant for Customer Success functions rather than a replacement, CS team members should be able to know whether an AI produced o...

Vibes. While it's easy to use the word of 2025 as a throwaway answer to this "Vibes" is the only way to approach AI strategy, as everything changes so fast! This personal...

As yet, AI hasn't significantly influenced resource allocation in terms of people doing stuff, but we've been able to pivot the focus to be less around finding stuff out,...

I'm actually seeing quite fundamental shift in the customer success space as AI starts to take up more room (and this is true across most tech and tech adjacent roles - t...