AMA: VP of Customer Success, Jeff Cann on Customer Success Interviews
May 19 @ 10:00AM PT
Register for AMA
We will email you Jeff's answers
to these questions after the event in case you can't make it.
What are the key questions you like to ask and why?
How would the proper answers to your questions look like?
How do we identify challenges or opportunities that customers may not even be aware of? One of the biggest challenges with mature accounts is that customers often feel they’ve already realized the full value of the platform. However, there is usually untapped potential. How do we influence customers to uncover and explore those additional opportunities?
How can I improve my interviewing skills for a customer success role?
How does one gauge autonomy in a customer success interview?
What are the most common mistakes you see candidates make during an interview for a customer success position?
Do you generally recommend that candidates go 'above and beyond' in preparing for interviews?
In which situations do you recommend this approach or not?
For customer success interviews, what are helpful resources you'd recommend and types of questions to prepare for from both hiring managers and cross-functional partners?
When hiring- what do you look for in a candidate- that will influence your opinion on future performance most?
Are you looking at skillset? The manner in which they display their thought process? Previous experience? We can all acknowledge all the above is important which is most influential?