Profile
Jeff Cann

Jeff Cann

VP of Customer Success, Limina

Content

Jeff Cann
Limina VP of Customer SuccessTue
Here are some suggestions that come to mind;Use a miro board or a white board and organize your story. Accomplishments, 'star stories', metrics, approaches etc. The act...
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225 Views
Jeff Cann
Limina VP of Customer SuccessTue
Good questions - a few areas come to mind;Not understanding the companySurfacing generic questionsA lack of intimacy with the JDNot getting into the details - metrics, ou...
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222 Views
Jeff Cann
Limina VP of Customer SuccessTue
I'm a big fan of asking people about a professional area that they would like to improve in. For example, it could be;Presentation skillsImproving their use of AILearning...
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217 Views
Jeff Cann
Limina VP of Customer SuccessTue
It's never a straight line, and the role or interview you think you'll get is not always the one that comes through. Don't treat any interview casually. Prepare for each ...
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211 Views
Jeff Cann
Limina VP of Customer SuccessTue
This doesn't apply to an initial interview, but in processes with a presentation component, a candidate who comes back with round after round of questions is usually a re...
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209 Views
Jeff Cann
Limina VP of Customer SuccessTue
Q: What does your first 90 days look like> Demonstrates strategic thinking, awareness of renewals, risk, unique circumstances, what data sources they can leverage, how...
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208 Views
Jeff Cann
Limina VP of Customer SuccessTue
First: I like to see candidates that have a command of control and intimacy with their book of business. The number of accounts, how they thought about health, how they ...
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201 Views
Credentials & Highlights
VP of Customer Success
Customer Success AMA Contributor
Top 10 Customer Success Contributor
Knows About Customer Success 30 / 60 / 90 Day Plan, Developing Your Customer Success Career, Cust...more