AMA: Vultron Vice President of Customer Success, Meenal Shukla on AI and Customer Success

I may not be the right person to talk about AI models but here is what we have done:Health Score Modeling & Risk Prediction We've deployed machine learning models tha...

Look, I'm genuinely pumped about a few things that are going to completely change how we do CS work:The death of reactive customer success. We're moving toward AI that ac...

Start with outcomes, not hype. Pick three workflows to improve (onboarding speed, risk detection, QBR prep) and set clear metrics so training ties directly to impact.Run ...

I have used Staircase, Gong and Update.ai.AI sifts through surveys, support tickets, emails, calls, and reviews to score sentiment and spot themes automatically. Instead ...

Start with governance and purpose. Define exactly what data the AI needs and why, then collect the minimum necessary. Document lawful basis, consent, and retention, and m...

The biggest hurdle is usually data quality. Your AI is only as good as the information you feed it, and most companies have customer data scattered across different syste...