AMA: Zendesk Director, Customer Success, Farhad Bharucha on Customer Success Interviews
December 4 @ 10:00AM PT
View AMA Answers
Zendesk Director, Customer Success • 4mo
I always look for four main qualities when hiring a CSM:EmpathyA CSM must be able to show empathy toward their customers. What may feel minor to you could have amajor imp...
731 Views
1 request
Zendesk Director, Customer Success • 4mo
There’s no one-size-fits-all in Customer Success, but there are consistent mistakes I see candidates make when interviewing for my team. Here are the big ones:Talking sol...
558 Views
1 request
Do you generally recommend that candidates go 'above and beyond' in preparing for interviews?
In which situations do you recommend this approach or not?
Zendesk Director, Customer Success • 4mo
This is a tough one, because it is a yes and a no.What I tell candidates is that going above and beyond is about the depth of the answer, the thoughtfulness of the prepar...
549 Views
2 requests
Zendesk Director, Customer Success • 4mo
That's a great question! Interviewing is always a daunting experience, and you always want to make sure you put your best foot forward, while remaining genuine.Listing re...
506 Views
2 requests
When hiring- what do you look for in a candidate- that will influence your opinion on future performance most?
Are you looking at skillset? The manner in which they display their thought process? Previous experience? We can all acknowledge all the above is important which is most influential?
Zendesk Director, Customer Success • 4mo
For me, the strongest indicator of future performance is a combination of skills that consistently show up in top CSMs.Clear Ownership MentalityI look for candidates who ...
679 Views
2 requests