Farhad Bharucha

Great question! and I'm going to split this question up into two pieces..When looking at data (which my middle name starts with a D and I joke around that it is Data...) ...

We all live in a world where we’re doing more with less. But when you’re acting on behalf of your team and your customers, it’s important to influence the C-suite to secu...

If you’re newer in Customer Success, remember: the C-suite started where you are. My advice...start thinking like an executive now.Bring insights and a point of view, not...

I absolutely love this question. When you think about what the C-suite truly values from Customer Success, it boils down to what makes the business run stronger (opportun...

I always look for four main qualities when hiring a CSM:EmpathyA CSM must be able to show empathy toward their customers. What may feel minor to you could have amajor imp...

Early on as a CSM, I thought influencing the C-suite meant proving how hard I was working—showing the number of QBRs, meetings, and rising health scores. Honestly, I was ...

For me, the strongest indicator of future performance is a combination of skills that consistently show up in top CSMs.Clear Ownership MentalityI look for candidates who ...

There’s no one-size-fits-all in Customer Success, but there are consistent mistakes I see candidates make when interviewing for my team. Here are the big ones:Talking sol...

This is a tough one, because it is a yes and a no.What I tell candidates is that going above and beyond is about the depth of the answer, the thoughtfulness of the prepar...

That's a great question! Interviewing is always a daunting experience, and you always want to make sure you put your best foot forward, while remaining genuine.Listing re...