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Meenal Shukla

AMA: Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption, Meenal Shukla on Customer Success Leadership

July 22 @ 9:00AM PT

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We will email you Meenal's answers to these questions after the event in case you can't make it.

  1. What methods do you use to identify and develop talent within your customer success team?

  2. Can you share any successful customer engagement initiatives or programs that your team has implemented?

  3. How do you set realistic goals for customer success teams, and how often do you revisit and adjust these goals?

  4. What are some common challenges you face as a customer success leader, and how do you overcome them?

  5. Are there specific books, courses, or resources you recommend for aspiring customer success leaders to enhance their skills?

  6. What is your leadership philosophy when it comes to customer success, and how has it evolved over time?

  7. How do you build a case for CS being a revenue center, not a cost center, to the exec team and board?

  8. What's the one metric you'd defend to the board if you could only pick one?

  9. What's your approach to managing CSMs through a layoff or restructuring without destroying trust with customers?

  10. How do you handle it when product ignores repeated customer feedback CS has escalated?

  11. How aggressively do you push customers toward expansion versus protecting the relationship?