What tools or technologies have you found helpful for scaling your customer success efforts?
1 Answer
Board Member and Advisor • August 30
You MUST have a Customer Success Platform. All customers want to have optimized onboarding, adoption and value delivery and even your enterprise customers want a lot of digital and on-demand interaction. To manage all of this, you have to have a system that can interpret user behavior into calls-to-action for your CSM team. All other tools or tech are nice-to-haves...
1143 Views
Related Ask Me Anything Sessions
RocketReach Senior Director, Customer Success & Sales, Wynne Brown on Customer Experience
Top Customer Success Mentors
Nicole Alrubaiy
Jellyfish Senior Vice President, Customer Success
Meenal Shukla
Gainsight Senior Director of Customer Success
Natasha Evans
Hook Head of Customer
Oliver Nono
Zendesk Interim RVP, Customer Success
Rebecca Warren
Eightfold Director, Customer Success
Jessica Haas
Appcues Chief of Staff & VP of CX
John Brunkard
Salamander Advisory Senior Associate, Customer Success Practice
Trevor Flegenheimer
AlertMedia VP, Customer Success
Ben Terrill
Brex Senior Director, Customer Success
Matt Kiernan
HubSpot Senior Director, Customer Success
Related Questions
How do you showcase and celebrate the successes of your customers?What's your approach to continuously improving the customer journey?What strategies have you found effective for ensuring smooth customer onboarding?What are some common challenges you've encountered in managing customer relationships?As the customer base grows, how do you ensure the quality of the customer experience remains consistent?How do you collaborate with sales, marketing, and product teams to enhance the customer experience?