What tools or technologies have you found helpful for scaling your customer success efforts?
1 Answer
Board Member and Advisor • August 30
You MUST have a Customer Success Platform. All customers want to have optimized onboarding, adoption and value delivery and even your enterprise customers want a lot of digital and on-demand interaction. To manage all of this, you have to have a system that can interpret user behavior into calls-to-action for your CSM team. All other tools or tech are nice-to-haves...
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