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Customer Success
Customer Success Team
Scaling a Customer Success Team
Scaling a Customer Success Team
What are the key processes you'd set up when expanding the customer success team from 1 to multiple people?
3 Answers
What does your customer success team org structure look like?
4 Answers
If your customer success team has only one or two people responsible for covering multiple products with complex features, how would you recommend dividing workload in the short-term so as best to support long-term growth and expansion of the team?
2 Answers
How do you communicate customer success updates and activities to the rest of the company?
5 Answers
What's the most effective way to scale a customer success team beyond the first customer success manager?
6 Answers
What's your framework to prioritizing needs/deliverables when you're the first customer success manager at a company establishing the function?
5 Answers
As a hiring manager, what do the best customer success candidates have in common?
12 Answers
Do you have any advice for a junior who is a first customer success hire?
5 Answers
What is the best way for CS reps to manage relationships with accounts where the "champions" are always changing and the value of your business is always having to be restated to knew employees?
4 Answers
What are the best ways to get ahead of potential churn, to see the signs and stop it from happening?
3 Answers
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