Do you have any advice for a junior who is a first customer success hire?
5 Answers
Hook VP Customer Growth • 3y
It can seem daunting jumping into a customer-facing role. Where do I start if I don’t have the relationships built yet? How do I make connections to successfully drive bu...
4407 Views
Seso Head of Customer Success | Formerly Brex, Finn AI, Mobify • 3y
Firstly, good choice! You have picked a hot career and I only see CS becoming more prominent and important over the next decade. Be curious. Take time to understand your...
3793 Views
Confluent Senior Director of CS & Account Management • 2y
The first customer success hire (especially if you are more junior) is both daunting but equally an excellent opportunity to impact the business. As a more junior hire, y...
818 Views
Customer Success Consultant • 2y
Expectations will likely be tricky for you and leadership as you both may be figuring it out together. This highlights many opportunities and risks.Understand if the role...
772 Views
Formant Director customer success | Formerly Genius Plaza, Blue Ocean Robotics, Robot de Mexico, Plataforma I • 3y
Listen!! Join every possible meeting, especially with the product team. Meet with sales an marketin, it is important to know and understand what they are selling to you...
400 Views
Related Questions
What's the most effective way to scale a customer success team beyond the first customer success manager?If your customer success team has only one or two people responsible for covering multiple products with complex features, how would you recommend dividing workload in the short-term so as best to support long-term growth and expansion of the team?What's the single biggest mistake founders make when establishing their first CS function, and when should that first CSM really be hired?