As a hiring manager, what do the best customer success candidates have in common?

The best customer success candidates: • Communication skills: The ability to communicate with customers and all stakeholders clearly and effectively. • Customer-centric mindset: The ability to put on

Customer Success is different in every organization. Some companies see CS as product experts or an extension of Support. I see Customer Success as Consultants and Change Agents and so I hire for the

The best candidates can relate their experience to how they will be successful in the role. They will have thought about scenario-based questions and be ready to describe how they have tackled specifi

I find the best CSMs are: Curious - they want to understand “why”. This translates well with customers as it means they have an innate desire to understand their business. It also means that they are

The intangibles: assertiveness, strong sense of ownership, business acumen, very strong communication at the exec level, soft-sales experience, technical acumen (at a high level),  All of these are

I love when the candidate is smiling and have friendly energy. That tells me if he/she is making me feel comfortable, it is highly probable that he/she will do the same with the customers. These are