As a hiring manager, what do the best customer success candidates have in common?
13 Answers
Hook VP Customer Growth • 3y
Customer Success is different in every organization. Some companies see CS as product experts or an extension of Support. I see Customer Success as Consultants and Change...
6524 Views
Seso Head of Customer Success | Formerly Brex, Finn AI, Mobify • 3y
I find the best CSMs are: Curious - they want to understand “why”. This translates well with customers as it means they have an innate desire to understand their busines...
4743 Views
Leader, Customer Service • 3y
The best customer success candidates: • Communication skills: The ability to communicate with customers and all stakeholders clearly and effectively. • Customer-centric ...
4778 Views
Zendesk Global Head of Customer Success Specialists • 1y
The best Customer Success candidates demonstrate a genuine interest in the industry they are supporting, whether it’s a passion for enhancing the customer experience, lik...
1626 Views
Confluent Senior Director of CS & Account Management • 3y
The best candidates can relate their experience to how they will be successful in the role. They will have thought about scenario-based questions and be ready to describe...
1566 Views
Ashby Global Head of Solutions Engineering • 3y
The best customer success candidates possess the following traits: Relationship Building Skills. The ability to develop positive, trust-based relationships while adding...
2288 Views
Payscale Vice President - Customer Success & Implementation • 2y
When interviewing new Customer Success Managers, I prioritize strong communication skills and professionalism as fundamental requirements for the role. Additionally, I se...
1330 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 2y
As a hiring manager, when evaluating candidates for a customer success role, there are several characteristics and traits I would ideally look for. The best customer succ...
854 Views
Zscaler VP, Customer Success • 3y
The intangibles: assertiveness, strong sense of ownership, business acumen, very strong communication at the exec level, soft-sales experience, technical acumen (at a h...
1389 Views
Appcues Chief of Staff & VP of CX • 3y
These are the top-5 characteristics I look for and interview around! I've also found these traits to be useful and necessary for any CX role, giving your team member opt...
787 Views
Adobe Head of Customer Success (Asia) | Formerly Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 3y
Fundamentally I look for a positive attitude , aptitude (growth mindset) and values alignment. Then to expand further I see the following traits as common among the nest...
269 Views
Formant Director customer success | Formerly Genius Plaza, Blue Ocean Robotics, Robot de Mexico, Plataforma I • 3y
I love when the candidate is smiling and have friendly energy. That tells me if he/she is making me feel comfortable, it is highly probable that he/she will do the same w...
656 Views
Adobe Head of Customer Success (Asia) | Formerly Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 3y
Fundamentally I look for a positive attitude , aptitude (growth mindset) and values alignment. Then to expand further I see the following traits as common among the nest ...
261 Views
Related Questions
What hard skills are must haves to be a customer success leader? What are nice to haves?What are the most important customer success skills or perspectives that others inside an organization could benefit from that would improve their day to day work?What's the most effective way to scale a customer success team beyond the first customer success manager?Do you have any advice for a junior who is a first customer success hire?What are the most important soft and hard skills customer success managers can build to become successful in their field going forward?How can someone from a different field transition to customer success?