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Ami Denman

AMA: Atlassian Sr. Director: Head of Global Lifecycle Marketing, Teamwork Foundations (Self-serve & High Touch), Ami Denman on Demand Generation KPI's


August 19 @ 10:00AM PT

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  1. How do you recommend setting targets for KPIs?

    Ami Denman
    Ami Denman

    Atlassian Sr. Director: Head of Global Lifecycle Marketing, Teamwork Foundations (Self-serve & High Touch) • 9mo

    My experience is setting targets against Marketing Influenced Pipeline. Typically Marketing Influence is 60-70% of pipeline. Pipeline coverage ratio = how much total pipeline you need to hit your revenue goal (3-5:1 means $3-5M pipeline for every $1M revenue target). 

    Otherwise, for other funnel KPIs, you can work backwards from revenue by using conversion rates: revenue/ average deal size/ close rate/ SQL-to-close rate /MQL-to-SQL rate = MQL

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  2. What is an important KPI that you see demand generation teams completely missing?

    Ami Denman
    Ami Denman

    Atlassian Sr. Director: Head of Global Lifecycle Marketing, Teamwork Foundations (Self-serve & High Touch) • 9mo

    Pipeline Velocity - many focus on getting leads into the funnel but it’s also valuable to help get those deals to close faster!

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  3. What are some KPIs that you find over-hyped and/or unimportant?

    Ami Denman
    Ami Denman

    Atlassian Sr. Director: Head of Global Lifecycle Marketing, Teamwork Foundations (Self-serve & High Touch) • 9mo

    MQLs - can be gamed and meaningless without context. In other words, you can have a ton of leads but if their conversion rate is low, it doesn’t matter how many you have. 

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  4. Do you believe a demand gen manager can be successful without budget for ads to pair with their strategy?

    Ami Denman
    Ami Denman

    Atlassian Sr. Director: Head of Global Lifecycle Marketing, Teamwork Foundations (Self-serve & High Touch) • 9mo

    Yes, definitely - the key is focusing on really focusing on leveraging owned  and earned channels like influencer partnerships, strong content, community building and leveraging internal employees personal brands (see the other question about domains Demand Gen owns). The most effective Demand gen comes from building authentic relationships and valuable content. 

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  5. What KPIs and metrics can you recommend to use to measure the demand generation function + content marketing function?

    Ami Denman
    Ami Denman

    Atlassian Sr. Director: Head of Global Lifecycle Marketing, Teamwork Foundations (Self-serve & High Touch) • 9mo

    Leading: 

    • Traffic to high-intent pages

    • Email engagement

    • Demo requests

    Lagging: 

    • SQLs generated

    • Pipeline influenced

    • Customer acquisition cost (CAC)

    Content-specific: 

    • Time on page

    • Content-to-SQL conversion rate

    • Organic search rankings

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  6. Setting KPIs can often feel arbitrary, especially when entering new markets. How do you get past this uncertainty to set realistic goals?

    Ami Denman
    Ami Denman

    Atlassian Sr. Director: Head of Global Lifecycle Marketing, Teamwork Foundations (Self-serve & High Touch) • 9mo

    Start with industry standards mixed with any data you have reflecting your unique circumstances. Forecast goals for the next 2 to 3 quarters with the expectation that you will apply learnings to adjust and update according to whatever pattern you see. 

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  7. How does your team manage tracking KPIs and goals by channel?

    Ami Denman
    Ami Denman

    Atlassian Sr. Director: Head of Global Lifecycle Marketing, Teamwork Foundations (Self-serve & High Touch) • 9mo

    Attribution tools: HubSpot/Salesforce - tracks lead source through the funnel with specialized tools like Bizible or Dreamdata to track more complex multi-touch journeys Channel-specific tracking includes: UTM parameters on everything (campaigns, content, social posts) Conversion pixels for paid channels Promo codes for podcasts, events, offline channels Dedicated landing pages per campaign/channel Often times it’s easy to get sucked into wanting to have perfect tracking. Remember that the point ...Read More

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  8. What's your process for figuring out what metrics to hold demand generation accountable for?

    Ami Denman
    Ami Denman

    Atlassian Sr. Director: Head of Global Lifecycle Marketing, Teamwork Foundations (Self-serve & High Touch) • 9mo

    Work backwards from revenue and then hold the team accountable for one to two steps from revenue and is still within their influence - likely SQLs or pipeline contribution. My recommendation is actually Marketing Influenced Pipeline (MIP) which shows the actual contribution to deals Sales can close rather than just measuring activity or early stage conversion. 

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  9. What is the difference between demand generation and growth marketing?

    Ami Denman
    Ami Denman

    Atlassian Sr. Director: Head of Global Lifecycle Marketing, Teamwork Foundations (Self-serve & High Touch) • 9mo

    Demand gen is about driving leads to sales while growth marketing is about the entire customer journey from acquisition to purchase and often with a lot of experimentation

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  10. What areas do you see as the domain of a Demand Gen Team?

    I'm just wondering in general what things a demand gen team do to drive demand? What's the most effective? What's less effective?

    Ami Denman
    Ami Denman

    Atlassian Sr. Director: Head of Global Lifecycle Marketing, Teamwork Foundations (Self-serve & High Touch) • 9mo

    Good question. Traditionally, demand gen has meant telling people about your funnel and filling the top of the funnel. In more recent times, it's evolved to focus on letting people experience your product's value and building relationships where your audience already is.  Traditional domain to drive leads:  Content marketing - blogs, whitepapers, webinars, thought leadership Events - conferences, trade shows, virtual events, workshops Digital campaigns - paid social, display ads, sponsored conte ...Read More

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