Harsha Kalapala

AMA: AlertMedia Vice President Product Marketing, Harsha Kalapala on Sales Enablement

November 2 @ 9:00AM PT
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Harsha Kalapala
AlertMedia Vice President Product Marketing | Formerly TrustRadius, Levelset, Walmart3y
Sales enablement effectiveness should have quantitative as well as qualitative measurements. Quantitative measurements should have lead and lag metrics. Lead metrics hel...
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650 Views
4 requests
How do you assess which sales enablement materials are the most effective?
As B2B product marketers we want to be able to identify which sales enablement assets (i.e. one pagers, pitch decks, etc) are the most impactful to guide future resoure investment decisions but oftentimes tracking of these materials can be challenging since it frequently requires manual tracking on the part of the sales team.
Harsha Kalapala
AlertMedia Vice President Product Marketing | Formerly TrustRadius, Levelset, Walmart3y
There is no single golden arrow. Every piece of material has its role in the process. I look at effectiveness from two perspectives. One - did the salesperson use it? Two...
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1484 Views
1 request
How do you get input from Sales on marketing content ideas and feedback?
Some of the best marketing ideas for content come from the sales team.
Harsha Kalapala
AlertMedia Vice President Product Marketing | Formerly TrustRadius, Levelset, Walmart3y
The sales team is often at the front lines. They are the eyes and ears of your go-to-market strategy. Engaging with sales starts with the little things to build trust th...
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633 Views
3 requests
How do you recommend setting up a process for marketing to support sales when that doesn't already exist? Think scrappy startup phase! :)
I'm a product marketer who has never had to work with sales before because I've always worked for low-cost B2C SaaS companies that have a short marketing funnel without handholding needed for sales. I'm currently working with an early-stage client that is just starting to put together marketing materials and email flows.
Harsha Kalapala
AlertMedia Vice President Product Marketing | Formerly TrustRadius, Levelset, Walmart3y
For startups building this from scratch, I’d throw out any best practices and build what’s needed for your unique situation. I would think about laying out the sales proc...
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388 Views
1 request
Harsha Kalapala
AlertMedia Vice President Product Marketing | Formerly TrustRadius, Levelset, Walmart3y
It sounds like the salesperson needs tools training. I wouldn’t get them all the resources they need to learn how to search in your asset database/software. I would assig...
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352 Views
1 request
How do you get insight into the current state of prospect/sales interactions?
What are good ways to learn about the field's approach, prospect priorities, etc.
Harsha Kalapala
AlertMedia Vice President Product Marketing | Formerly TrustRadius, Levelset, Walmart3y
Listen to calls. There’s no other way thats really effective. We live in the world of Gong/Chorus - where we have unprecedented insight into prospect conversations. There...
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528 Views
1 request
How do you enable your sales team when the product teams decide to introduce a new product that targets a different persona, from your traditional buyer?
Would love to get your perspective on generating excitement around your new product, vs. continuous enablement on the core capabilities of your solutions
Harsha Kalapala
AlertMedia Vice President Product Marketing | Formerly TrustRadius, Levelset, Walmart3y
Go back to the basics and develop the buyer persona assets for this new buyer. You can’t effectively sell to someone you don’t understand. Training and workshops for the ...
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313 Views
1 request
Harsha Kalapala
AlertMedia Vice President Product Marketing | Formerly TrustRadius, Levelset, Walmart3y
If you build it, they won’t come. Product marketing assets are ineffective without proper sales enablement efforts - whether there is a separate team for it or not. The ...
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1039 Views
3 requests
Harsha Kalapala
AlertMedia Vice President Product Marketing | Formerly TrustRadius, Levelset, Walmart3y
If you have product marketing and sales enablement as separate functions, asset creation should be owned by product marketing for the most part. Anything sales enablement...
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888 Views
3 requests
How do you tell a multi-product story through sales collateral?
for example, how do you tie products to fit together instead of going to market with one product/one focus point?
Harsha Kalapala
AlertMedia Vice President Product Marketing | Formerly TrustRadius, Levelset, Walmart3y
Solution messaging is key. It’s not about what the products can do for you, but about what you can do with the products. Does your one product solve for one problem entir...
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428 Views
1 request
Harsha Kalapala
AlertMedia Vice President Product Marketing | Formerly TrustRadius, Levelset, Walmart3y
I don’t just open up a store and wait for people to come. I personally go find the first 2-3 customers that attract more to the store because apparently, it’s the place t...
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326 Views
1 request
What's the most reliable way to measure performance of intangible sales enablement (such as training, objection handling, trap setting)?
For instance, it's easy to jerry-rig performance to a one-sheeter that was sent in the course of a deal, but I'm having trouble finding ways to measure performance for intangible efforts that improve sales performance but isn't easily attributable to revenue.
Harsha Kalapala
AlertMedia Vice President Product Marketing | Formerly TrustRadius, Levelset, Walmart3y
Qualitative measures require qualitative assessment. I don’t see a way around spending time listening to calls (at 1.75x speed of course) :) The best way to measure perf...
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416 Views
1 request
Harsha Kalapala
AlertMedia Vice President Product Marketing | Formerly TrustRadius, Levelset, Walmart3y
I don’t incentivize sales for this. Any such incentives will be short-term band-aid attempts. I dont see them solving a problem. A well-trained salesperson should know w...
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314 Views
2 requests
Is there a framework for creating good sales enablement decks for new B2B products or training new sales rep on your product?
Eg: How do you structure it? I can imagine some standard sections such as Competition, Market Problem but are there standard "must haves" section that have worked well.
Harsha Kalapala
AlertMedia Vice President Product Marketing | Formerly TrustRadius, Levelset, Walmart3y
Any new product should have a “product brief” associated with it to help not just sales, but any internal stakeholder to be on the same page about the purpose and positio...
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2012 Views
2 requests
Harsha Kalapala
AlertMedia Vice President Product Marketing | Formerly TrustRadius, Levelset, Walmart3y
I find meeting with the larger team separately not to be an effective use of time. Instead my team tags on to existing sales meetings regularly when they have it, and req...
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394 Views
1 request