Alex Gammelgard

AMA: Trusted Health Product Marketing Leader, Alex Gammelgard on Product Marketing KPI’s

May 26 @ 10:00AM PST
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Trusted Health Product Marketing Leader, Alex Gammelgard on Product Marketing KPI’s
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Alex Gammelgard
Alex Gammelgard
Trusted Health Product MarketingMay 27
In any SaaS business, “adoption” is a company-wide priority. If customers aren’t happy and using the product, you’re just putting your sales/marketing investments into a leaky bucket. So it makes sense that Marketing -- and PMM specifically -- would monitor adoption closely, and even set KPIs in ......Read More
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Alex Gammelgard
Alex Gammelgard
Trusted Health Product MarketingMay 27
PMM can be one of the most impactful orgs in the company - we have a unique view into the market, the competition, and engage daily with product, CS, and the entire GTM team. We also often have a seat with Finance, given our responsibilities in pricing and packaging. That’s why it always surprise......Read More
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Alex Gammelgard
Alex Gammelgard
Trusted Health Product MarketingMay 27
Any KPI, no matter how small, can be important if it’s tied to organizational performance. That said, my biggest pet peeve is when PMMs attempt to show the value of their team with KPIs that aren’t actually tied to anything outcome-based.  A common one that comes to mind is setting goals for “......Read More
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1 request
How do you develop quarterly/annual PMM OKRs and tie those to individual projects?
My team used to do a lot of large campaigns so revenue was a really easy target to forecast over a specific time frame and establish as a key result target. However, for a bunch of smaller feature launches that are supposed to drive product adoption/engagement, it is a little trickier to parse out the impact PMM should drive and tie that back to team objectives. One approach I've thought about is setting high-level quarterly objectives for PMM (e.g. drive X monthly active users) and then evaluate feature launches/projects as levers to achieve that overall OKR (so the smaller launches aren't objectives in themselves, but bundled together they help achieve a larger OKR). The feature launches may also have more specific KPIs to measure success (eg X% of users adopt), but they should still ladder up to the north start quarterly metric.
Alex Gammelgard
Alex Gammelgard
Trusted Health Product MarketingMay 27
THE SHORT ANSWER TO YOUR QUESTION IS THAT I AGREE WITH YOUR APPROACH -- LADDERING THE TEAM UP TO A LARGER NORTH STAR METRIC AGAINST WHICH ALL ACTIVITIES CAN BE TIED IS A GREAT SOLUTION. I THINK A SIMPLE RULE OF THUMB IS, IF YOU’RE WORKING ON AN INDIVIDUAL PROJECT THAT ISN’T TIED TO A COMPANY OUTC......Read More
475 Views
1 request
Alex Gammelgard
Alex Gammelgard
Trusted Health Product MarketingMay 27
Whenever I’m reporting on PMM results, I include a slide called “PMM across the funnel.” This allows me to showcase how specific PMM programs impact the effectiveness of the entire team. For example, a lot of competitive projects/sales enablement efforts have nothing to do with pipeline generatio......Read More
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Alex Gammelgard
Alex Gammelgard
Trusted Health Product MarketingMay 27
A cornerstone of my PMM strategy, and how I set/socialize PMM KPIs is something I call the “state of the customer report.” This is done quarterly, and is a look at the market based off of win/loss interviews, revenue and churn data, competitors, and other insights relevant to company performance.......Read More
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