AMA: Twilio Director of Pricing and Packaging, Twilio Flex, Ajit Ghuman on Pricing and Packaging
February 24 @ 10:00AM PT
View AMA Answers
Twilio Former Director of Product Management - Pricing & Packaging, CXP | Formerly Narvar, Medallia, Helpshift, Feedzai, Reputation.com • 4y
This is a good question. Multiple products, sold successfully together can take a company from good to great. You now have multiple revenue streams and a chance to increa...
581 Views
2 requests
Twilio Former Director of Product Management - Pricing & Packaging, CXP | Formerly Narvar, Medallia, Helpshift, Feedzai, Reputation.com • 4y
There are a couple of questions here. Let me address the question of single vs bundled solutions. Why do sell something standalone vs in a bundle? Its about the right o...
1553 Views
3 requests
Twilio Former Director of Product Management - Pricing & Packaging, CXP | Formerly Narvar, Medallia, Helpshift, Feedzai, Reputation.com • 4y
Even when you may be servinf different markets or segment with the same type of buyer. The needs of these segments are going to vary. A VP of Ecommerce at a D2C 200 pers...
1230 Views
2 requests
Twilio Former Director of Product Management - Pricing & Packaging, CXP | Formerly Narvar, Medallia, Helpshift, Feedzai, Reputation.com • 4y
Congrats and Godspeed! Rolling out a new pricing model is exciting, and often is done with the future of your company in mind. New markets, new buyers, a lot of fun! But...
636 Views
2 requests
Twilio Former Director of Product Management - Pricing & Packaging, CXP | Formerly Narvar, Medallia, Helpshift, Feedzai, Reputation.com • 4y
Your question is about: The go-to-resource to conduct B2B pricing power for a product. There really isn't any go-to-resource, its a set of things to consider such as: 1....
597 Views
1 request
Twilio Former Director of Product Management - Pricing & Packaging, CXP | Formerly Narvar, Medallia, Helpshift, Feedzai, Reputation.com • 4y
The truth is most pricing problems aren't pricing problems. In fact, they are rarely pricing problems. They are just the causal impact of poorly understood and/or communi...
1057 Views
1 request
Twilio Former Director of Product Management - Pricing & Packaging, CXP | Formerly Narvar, Medallia, Helpshift, Feedzai, Reputation.com • 4y
Hi There, When I was in your position trying to get my mind around Pricing, I faced the same challenge. I do not think there is a decent course on software pricing out ...
771 Views
1 request
Twilio Former Director of Product Management - Pricing & Packaging, CXP | Formerly Narvar, Medallia, Helpshift, Feedzai, Reputation.com • 4y
It's become a trend today to publish pricing pages, 75% of companies do. But this is by no means a virtue. The following is an excerpt from my book, Price To Scale. "When...
1589 Views
2 requests
Twilio Former Director of Product Management - Pricing & Packaging, CXP | Formerly Narvar, Medallia, Helpshift, Feedzai, Reputation.com • 4y
In my experience, most Sales teams think the pricing is too high, and often they have the data to back it up with win/loss calls suggesting price as the reason a customer...
1458 Views
2 requests
How do you enable sales reps to sell higher priced packages vs your lower priced offerings?
Our lower priced offerings seem to be the biggest competitors of our enterprise packages.
Twilio Former Director of Product Management - Pricing & Packaging, CXP | Formerly Narvar, Medallia, Helpshift, Feedzai, Reputation.com • 4y
Your room to maneuver depends on whether you have a fully transparent pricing model reflected on your website or if it is somewhat general on the pricing page so that you...
1072 Views
1 request