AMA: Intercom VP, Revenue Operations, Tyler Will on Building a Revenue Ops Team

If you're the first RevOps hire at your company, you are going to need to do a few things quickly to make your life manageable.Get very clear with your boss on the scope ...

At Intercom we defined four characteristics of a best-in-class RevOps organization:Operational Excellence: we deliver a high-integrity system for the revenue teams that p...

It's great you're even thinking about this because it's the first step to providing structure and the ability to make a case for more resources down the road. The exact a...

I don't spend much time talking to the rest of the company about RevOps updates and activities. There is typically much more focus and interest in the performance of the ...

The key processes will depend on the nature of your company to some extent, but here are some things I'd think about.Daily operating processesSome checklist of whatever n...

My RevOps org structure is aligned around our key stakeholders (i.e., it mirrors our Sales and Success/Solutions orgs) and then has a few specialist functions. I have fiv...

I think whether you're the first hire or joining a larger, existing team, there are two categories of work to think about. First comes the foundational needs of the busin...

I answered a similar question earlier in the AMA, but I'll try to add some nuance for the existing business specifics. Most of this, however, is the same if you're the fi...

When you start to build out a RevOps team, I think the first place to spend time is defining what the new people are going to do and then developing your hiring strategy ...

This is a good question and I don't think there's a single "right" answer to it. The most important thing is that you agree about how you will divide the work up so there...