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How do you weave discovery into both your deck and demo process?

Adam Wainwright
HubSpot GTM Leader | Building Products that help Sales teams win | Formerly Clari, CallidusCloud (SAP), Selectica CPQ, CacheflowNovember 13

Integrating effective discovery into your presentation and demonstration process is the differentiator between consistently winning and struggling to close deals.

Value-based selling demands that discovery is seamlessly woven throughout your engagement with prospects. When executed properly, this approach enables you to:

  1. Deeply understand the customer's pain points and their broader implications.

  2. Connect these pain points to relevant, successful customer stories.

  3. Clearly outline tactical capabilities that address these pain points and confirm alignment with the prospect's needs.

  4. Guide the prospect towards "value day" — the moment when they acknowledge the solution has resolved their challenge.

By focusing on discovery, you control two critical outcomes:

  • Validation of the Customer’s Pain: Confirm the pain is significant, and that the prospect is committed to addressing it.

  • Demonstration of Value: Map pain directly to value, ensuring a tailored demonstration that resonates.

Avoid generic, one-size-fits-all demonstrations. Instead, focus your demo on solving the customer’s most urgent pain points—the issues that generated genuine engagement during discovery.

Key Execution Tips:

  1. Customize Your Demo: Avoid "canned" demos—these are for marketing, not high-impact sales. Start with the pain point that resonated most with your prospect and build from there.

  2. Demonstrate Pain-to-Value Continuously: Throughout the demo, take the opportunity to ask, "Can you see how [our solution] helps you overcome [specific pain point] we've discussed?" This ongoing dialogue builds clarity and reinforces alignment.

  3. Drive Confirmation and Momentum: Repeat this process at least three times. It reinforces the connection between pain and solution, drives momentum, and elevates the prospect's confidence in you as their preferred vendor.

Remember, winning is about understanding and empathizing with the customer's challenges, and proving your ability to solve them effectively.

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