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Chad Horenfeldt
Head of Enterprise CS and Services, Meta
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Chad Horenfeldt
Meta Head of Enterprise CS and Services • March 5
* Interview the existing team and relevant stakeholders. Do a SWOT analysis and look for the top themes to emerge * Review existing customer data - support data, adoption data, VOC data etc... * Interview customers * Create a plan on what you'll do and communicate this to the exec team, yo......Read More
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Credentials & Highlights
Head of Enterprise CS and Services at Meta
Knows About Product Adoption, Customer Success / Sales Alignment, Customer Success Soft and Hard ......more