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Chad Horenfeldt

Chad Horenfeldt

Head of Enterprise CS and Services, Meta

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What is your advice for creating and/or improving the customer success process when joining a small but growing team?
Chad Horenfeldt
Chad Horenfeldt
Meta Head of Enterprise CS and Services • 3y
Interview the existing team and relevant stakeholders. Do a SWOT analysis and look for the top themes to emerge Review existing customer data - support data, adoption da...
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Head of Enterprise CS and Services at Meta
Knows About Customer Success Leadership, Customer Success Operations, Customer Success / Product ...more
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