Meta Head of Enterprise CS and Services • 3y
Interview the existing team and relevant stakeholders. Do a SWOT analysis and look for the top themes to emerge Review existing customer data - support data, adoption data, VOC data etc... Interview customers Create a plan on what you'll do and communicate this to the exec team, your team and across the relevant departments. Make sure you have SMART goals as part of your plan. Execute your plan. This will mostly involve a revised customer journey, people (structure and hiring), technology and pr ...Read More
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