Community Brands SVP, Customer Experience | Formerly Khoros, Spredfast, Mass Relevance, Blackbaud, Convio, Civitech, Campus Management • 2y
I recently presented to a group of CSMs on the Customer Journey and a key part of that presentation was how to collaborate with other teams through supporting their goals and points of view. Some key points I'll highlight here: Consider each department's role and perspective in the customer journey. How they are involved will influence how the CSMs should bring info and suggestions to them. Where are the handoff points between teams? What does this look like internally? What does this look like ...Read More