How do you collaborate with other teams, such as product development or marketing, to enhance product adoption efforts?
6 Answers
Jellyfish Senior Vice President, Customer Success • 1y
It's all about alignment. Product, Marketing, and Success need to be well aligned on the adoption goals and need to execute cross-functional programs to drive those goal...
598 Views
Ashby Global Head of Solutions Engineering • 2y
The CSM is an internal and external advocate for the customers they support. Because of this, it is important for them to collaborate with internal teams to ensure client...
1645 Views
Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 2y
Product Development:It is important that Customer Success has a close collaborative working relationship with product development. Customer Success Managers can provide u...
608 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 2y
Collaborating effectively across teams like product development, marketing, sales, and customer support is crucial for enhancing product adoption efforts. Here’s how you ...
506 Views
Splunk Senior Director of Customer Success/Enablement • 9mo
CX and Marketing can create multiple collaborative initiatives to enhance product adoption, namely jointly tailored marketing campaigns that are aimed at the customer’s a...
739 Views
Community Brands SVP, Customer Experience | Formerly Khoros, Spredfast, Mass Relevance, Blackbaud, Convio, Civitech, Campus Management • 2y
I recently presented to a group of CSMs on the Customer Journey and a key part of that presentation was how to collaborate with other teams through supporting their goals...
260 Views