Jesica Chavez

Hiring the first Customer Success Manager is a great start, but you need to learn and work around that learning process. You should hire someone with leadership experience or more senior experience. Ask these questions: 1. What would your onboarding process look like next quarter if you have three times more than your current customers? 2. What is the optime number of customers a customer success manager can handle? 3. How are you segmenting your customers? 4. Do you need a dedicated customer su ...Read More

I love when the candidate is smiling and have friendly energy. That tells me if he/she is making me feel comfortable, it is highly probable that he/she will do the same with the customers. These are a few skills I like to look at: 1. Empathy and customer focus 2. Analytical 3. Tech Savvy 4. Resilence 5. Comfortable wearing different hats 6. Think out of the box 7. Eager to learn ** This is very important** If they come to the interview very prepared about the company and how their skills or expe ...Read More