Jesica Chavez

Director customer success , Formant

Content

As a hiring manager, what do the best customer success candidates have in common?

Jesica Chavez

Formant Director customer success • March 23

I love when the candidate is smiling and have friendly energy. That tells me if he/she is making me feel comfortable, it is highly probable that he/she will do the same with the customers. These are a few skills I like to look at: 1. Empathy and customer focus 2. Analytical 3. Tech Savvy ......Read More

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What's the most effective way to scale a customer success team beyond the first customer success manager?

Jesica Chavez

Formant Director customer success • March 31

Hiring the first Customer Success Manager is a great start, but you need to learn and work around that learning process. You should hire someone with leadership experience or more senior experience. Ask these questions: 1. What would your onboarding process look like next quarter if you hav......Read More

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Do you have any advice for a junior who is a first customer success hire?

Jesica Chavez

Formant Director customer success • March 14

Listen!! Join every possible meeting, especially with the product team. Meet with sales an marketin, it is important to know and understand what they are selling to your clients and how to align and meet those expectations. Don't be afraid of asking questions. Don't be afraid of makin......Read More