IBM Professional Service Leader • 4mo
It is highly recommended to hire the first CSM once you have a repeatable product-market fit and a meaningful volume of paying customers, however that is majorly not the case and typically founders or key founding members end up spending more than half of their time on customer issues instead of building the business. There are triggers to look for, how much time is being spent by key leaders and team member are spending more time helping customers, volume of customers is good enough to build a ...Read More
167
Views