Mike Bauldree

Mike Bauldree

VP, Customer Success, Zscaler

Content

Mike Bauldree
Mike Bauldree
Zscaler VP, Customer SuccessMarch 10
In my experience, if an organization is just starting out with CS, it's best to first be very nimble because pretty much anything goes at that point. But, it's super important to design a framework based on the long-term vision. Through my years I've seen where CSM teams were built very quickly b......Read More
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Mike Bauldree
Mike Bauldree
Zscaler VP, Customer SuccessMarch 10
The intangibles: assertiveness, strong sense of ownership, business acumen, very strong communication at the exec level, soft-sales experience, technical acumen (at a high level),  All of these are important, but honestly without assertiveness & sense of ownership - the others just relegate th......Read More
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Credentials & Highlights
VP, Customer Success at Zscaler