Sharebird
Sign Up / Sign In

How do you showcase and celebrate the successes of your customers?

Answer
2 Answers
Customer Experience
  1. Twinkle Bandla
    Twinkle Bandla

    Gainsight Associate Director, Client outcomes • 2mo

    It all begins with defining an outcome-oriented joint success plan with the customer, grounded in their business goals. This includes identifying clear, quantifiable metrics tied to those outcomes. For example, if a customer’s goal is to gain better visibility into risks and reduce churn, we align on that as a core objective. From there, we define achievable action items and deploy workflows that support those outcomes. This could include setting up customer health scores, trending reports, and ...Read More

    412 Views
  2. Wynne Brown
    Wynne Brown

    Medius Enterprise Customer Sales • 2y

    There are two forums for showcasing and celebrating - most of you are thinking maybe there is just one? Case studies and panels, etc? I'm actually not going to talk about that since that is what is more well known. Let me pivot this question instead to talk about the second forum: internal. As your company grows, your non-customer facing staff grows. Whether it is back office folks in business functions like BI or Finance, or engineering functions like devs or QA, there are plenty of colleagues ...Read More

    1,289 Views

Related Ask Me Anything Sessions

Nancy J Luscri (She/Her)

Splunk Senior Director of Customer Success/Enablement, Nancy J Luscri (She/Her) on Customer Experience

August 27 @ 10:00AM PT

Register
Twinkle Bandla

Gainsight Associate Director, Client outcomes, Twinkle Bandla on Customer Experience

April 9 @ 10:00AM PT

View Answers
Nancy J Luscri (She/Her)

Splunk Senior Director of Customer Success/Enablement, Nancy J Luscri (She/Her) on Customer Training and Education

January 14 @ 10:00AM PT

View Answers
See All Upcoming AMA's

Top Customer Success Mentors