Jellyfish Senior Vice President, Customer Success • 1y
This is going to depend heavily on your product. In our case, customers use our product to improve the way they work, so we have dozens or hundreds of users in a given account with high consistency role to role, and we have centralized administrator(s). That means we can talk to a few people to move the needle on the many. We do a few things: Talk to someone! Start with the champion or the exec who purchased the product to understand if their needs are changing, if we should push on a different ...Read More
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