Team Topologies Head of Customer Success | Formerly Digital.ai, Red Hat, blueKiwi Software, Atos • 2y
It should NOT! Adoption is the job of everyone in the company and the ultimate owners of the adoption KPIs would be the business owners (CEO, BU leaders). We succeed together and we fail together. If a customer isn't successful it doesn't really make a difference if your team/department has done the job in an excellent way. We still have failed as an organization on our purpose and that is what everyone should be focused on. Adoption KPIs are in general lagging indicators, which make it less use ...Read More
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