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How often do you meet with product, sales, and marketing to discuss customer adoption and what do those meetings look like?

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2 Answers
Product Adoption
  1. Nicole Alrubaiy
    Nicole Alrubaiy

    Jellyfish Senior Vice President, Customer Success • 1y

    We have weekly business reviews with the entire executive team where we review certain metrics including several adoption metrics like WAU, a composite product adoption score, uptake of certain critical features and whitespace. In this meeting we're monitoring week-over-week trends and aligning on areas where we need to dig in further or focus some effort. We also have more focused monthly adoption meetings where we go deeper on adoption patterns by persona, by product, and feedback we're hearin ...Read More

    811 Views
  2. Val Yonchev
    Val Yonchev

    Team Topologies Head of Customer Success | Formerly Digital.ai, Red Hat, blueKiwi Software, Atos • 2y

    Those meetings must be (1) cross-functional and (2) on regular basis which makes sense for the rhythm of the business. 1) Cross-functional means that reviews should include all different functions/departments relevant for the topic, consider Product, Support, Marketing, Sales, Sales Engineering, Customer Success, Services/Consulting. This way the meetings are actionable and end with committed action plans. 2) The "regular" cadence would depend on the number of customers you need to service and h ...Read More

    542 Views

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