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AMA: Adobe Head of Lightroom Product Marketing, Mary Sheehan on Market Research
September 13 @ 10:00AM PST
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Adobe Head of Lightroom Product Marketing, Mary Sheehan on Market Research
Top Questions
Mary Sheehan
Adobe Head of Lightroom Product Marketing • September 14
Firstly, know that there are ranges of budgets to create buyer personas depedning on if you go with an agency or do them in-house. I’ve worked for a company where we paid $100K to an agency to make buyer personas, and another one where I had to figure it out on a shoestring budget (< $1000). I ho......Read More
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Mary Sheehan
Adobe Head of Lightroom Product Marketing • September 14
Great question. When creating buyer personas, you’re ideally using data from current, prospective, and churned customers to create archetypes of your buyers. The goal is to understand more about your customers, design better products, create better marketing programs, and arm your sales team with......Read More
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Mary Sheehan
Adobe Head of Lightroom Product Marketing • September 14
I’ve had the best success with easy to digest “competitive battlecards” for sales. The simpler, the better. They should give basic company info, pricing, and how to handle objections. For larger sales teams, these are a great reference point for them to use on the phone. The ultimate goal of t......Read More
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Mary Sheehan
Adobe Head of Lightroom Product Marketing • September 14
I answered this in a similar post - see it here: https://sharebird.com/can-you-outline-the-best-structure-and-format-for-user-personas-that-are-useful-across-the-org
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Mary Sheehan
Adobe Head of Lightroom Product Marketing • September 14
Once you’ve interviewed and/ or surveyed your customers, prospects, and churned customers - it’s time to put the personas into a digestible format. I recommend Google slides (or PPT, if that’s your jam) and hosting them on a central resource so all teams can use them. For example, at last night’s......Read More
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Mary Sheehan
Adobe Head of Lightroom Product Marketing • September 14
Market research on a tight budget, or what I like to call "Scrappy research" - my favorite! First, let me start with a quote - “Don’t let perfect be the enemy of good.” Many a research project hasn’t gotten off of the ground for fear it won’t be statistically significant or have thousands of resp......Read More
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How do you drive culture change with market research?
I'm hoping to influence Product and Design to talk to users more and build a clear picture of our user. The team will often refer to themselves as "the consumer" when they're not in our target demographic?
Mary Sheehan
Adobe Head of Lightroom Product Marketing • September 14
Quick answer: Data. Bring them snippets of real customer conversations or data points that they haven't seen from customer interviews, surveys, CSAT, NPS, customer service feedback - you name it. This will show the value of talking to customers, and will leave them wanting more. To be even mo......Read More
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