What's your best customer success 30-60-90 day plan to make a big impact at a new company?
LinkedIn Head of North America Customer Success, LinkedIn Talent Solutions • 1y
A successful first 90 days breaks down to focus across three key areas: (1) Deep learning and curiosity around the product and the experience of the customer within that ...
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Salesforce Director - Customer Success | Formerly HSBC, DELL, DELOITTE, AGILECRM, GAINSIGHT • 1y
My focus is on learning, optimising, and driving impact. Here’s my structured 30-60-90 day approach:30 Days – Learn & AlignDeep dive into company goals, customers, an...
1307 Views
Related Questions
What do you think about your first 30/60/90 day goals when coming in as the Head of Customer Success in a startup that didn't have customer success managers before?How do you think about your first 30/60/90 day goals when coming in as the Head of Customer Success in a startup that didn't have customer success before?What is your 30-60-90 day plan when you go into an org with the intention of setting up a customer success function for the first time?What are some examples of "quick wins" you should aim for in the first 90 days?You're the new customer success manager for a B2B SaaS company that has 40 people and is starting to scale. What should you aim to do in your first month and your first quarter?If you're new to customer success, what's a good way to think about, contextualize, and approach a 30/60/90 plan if you've never done one before?