Customer Success 30 / 60 / 90 Day Plan
If you're new to customer success, what's a good way to think about, contextualize, and approach a 30/60/90 plan if you've never done one before?
Also, are there any templates/resources you'd recommend as a jumping-off point?
What do you think about your first 30/60/90 day goals when coming in as the Head of Customer Success in a startup that didn't have customer success managers before?
What questions should you ask during your one-on-ones with your cross-functional teams during your first month at the company?
You're the new customer success manager for a B2B SaaS company that has 40 people and is starting to scale. What should you aim to do in your first month and your first quarter?
What's your framework to prioritizing needs/deliverables when you're the first customer success manager at a company establishing the function?
What questions should you ask during your one-on-ones with the sales team during your first month at the company?