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Customer Success
Customer Success Team
Establishing the Customer Success Function
Establishing the Customer Success Function
How do you retain good customer success talent?
5 Answers
What does your customer success team org structure look like?
4 Answers
What's your framework to prioritizing needs/deliverables when you're the first customer success manager at a company establishing the function?
5 Answers
What is your advice for creating and/or improving the customer success process when joining a small but growing team?
Particularly for a small company with no or little structure?
3 Answers
What are the biggest surprises when going from a company where customer success was established to one where you have to establish customer success?
1 Answer
How do you coordinate and work cross functionally with the sales team to create commonly shared KPIs?
2 Answers
How do you think about your first 30/60/90 day goals when coming in as the Head of Customer Success in a startup that didn't have customer success before?
1 Answer
What's the earliest stage a startup should consider hiring a customer success manager?
1 Answer
How does customer success differ between a small and large company?
1 Answer
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