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4 Answers

Manil Vasantha
Oracle VP Customer Success Engineering & Solution Architecture • January 18
Retaining talent is a challenge for any company at any point in time. Customer Success is only a piece of the puzzle. Employees quit because they are unhappy with the culture, compensation, growth, and manager. Let us start with culture, specifically around Customer Success. To see a company’s......Read More
829 Views

Meenal Shukla
Gainsight Director of Customer Success • June 2
Here are several strategies you can use to increase retention among your customer success teams: 1. Remove Hurdles and Be their Advocate: Removing hurdles to make CSM get insights into how to do their jobs better is key towards building a solid foundation for your team. Do you have a to......Read More
211 Views

Nicole Alrubaiy
Clari Vice President, Customer Success • March 1
There's no magic bullet here, but I've found a few key ingredients to retaining great talent. 1. Care deeply about the people on your team. Get to know them on a human level. Celebrate their wins. Understand how they want to grow, and be intentional about supporting that growth. 2. ......Read More
712 Views

Conor Holmes
Confluent Director, Customer Success EMEA • February 24
Every company is on some form of journey. Whether you are at an early-stage start-up or have been around for decades, your team needs to understand how what they do daily relates to the journey the company is on and how their daily interactions contribute to the company's goals. For me retaining ......Read More
536 Views
Related Ask Me Anything Sessions

Salesloft VP, Customer Success, Natasha Evans on Customer Success Soft and Hard Skills
June 29 @ 10:00AM PST

Gainsight Director of Customer Success, Meenal Shukla on Customer Success Soft and Hard Skills
June 1 @ 10:00AM PST

Clari Vice President, Customer Success, Nicole Alrubaiyon Establishing the Customer Success Function
February 28 @ 9:00AM PST
Related Questions
What are the most important customer success skills or perspectives that others inside an organization could benefit from that would improve their day to day work?What are the most important soft and hard skills customer success managers can build to become successful in their field going forward?What are the biggest surprises when going from a company where customer success was established to one where you have to establish customer success?What advice do you have for recent graduates that want to go straight into customer success?