How do you retain good customer success talent?
Zendesk Global Head of Customer Success Specialists • 1y
In my experience, in order to retain good Customer Success talent, here are things that you must offer: Clear career growth opportunities Invest in ongoing training an...
1460 Views
Jellyfish Senior Vice President, Customer Success • 3y
There's no magic bullet here, but I've found a few key ingredients to retaining great talent. Care deeply about the people on your team. Get to know them on a human le...
2594 Views
Leader, Customer Service • 3y
Retaining talent is a challenge for any company at any point in time. Customer Success is only a piece of the puzzle. Employees quit because they are unhappy with the cul...
3697 Views
Confluent Senior Director of CS & Account Management • 3y
Every company is on some form of journey. Whether you are at an early-stage start-up or have been around for decades, your team needs to understand how what they do daily...
1372 Views
Hook VP Customer Growth • 2y
Great question! Retaining great CS talent is the same as retaining any good talent, but I do think that there are a few extra things to consider...The role of a CSM can o...
1031 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 2y
Here are several strategies you can use to increase retention among your customer success teams:Remove Hurdles and Be their Advocate: Removing hurdles to make CSM get ins...
616 Views
Salesforce Director - Customer Success | Formerly HSBC, DELL, DELOITTE, AGILECRM, GAINSIGHT • 1y
Retaining good Customer Success talent requires a mix of growth opportunities, strong culture, and meaningful work. Here’s how to keep your best people engaged and motiva...
768 Views
Related Questions
What's the earliest stage a startup should consider hiring a customer success manager?What are the most important customer success skills or perspectives that others inside an organization could benefit from that would improve their day to day work?What is your 30-60-90 day plan when you go into an org with the intention of setting up a customer success function for the first time?Where do you see the future of customer success heading?
As a hiring manager, what do the best customer success candidates have in common?What's your best customer success 30-60-90 day plan to make a big impact at a new company?