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4 Answers
Manil Vasantha
Manil Vasantha
Oracle VP Customer Success Engineering & Solution ArchitectureJanuary 18
Retaining talent is a challenge for any company at any point in time. Customer Success is only a piece of the puzzle. Employees quit because they are unhappy with the culture, compensation, growth, and manager. Let us start with culture, specifically around Customer Success. To see a company’s......Read More
829 Views
Meenal Shukla
Meenal Shukla
Gainsight Director of Customer SuccessJune 2
Here are several strategies you can use to increase retention among your customer success teams: 1. Remove Hurdles and Be their Advocate: Removing hurdles to make CSM get insights into how to do their jobs better is key towards building a solid foundation for your team. Do you have a to......Read More
211 Views
Nicole Alrubaiy
Nicole Alrubaiy
Clari Vice President, Customer SuccessMarch 1
There's no magic bullet here, but I've found a few key ingredients to retaining great talent. 1.  Care deeply about the people on your team. Get to know them on a human level. Celebrate their wins. Understand how they want to grow, and be intentional about supporting that growth.  2.  ......Read More
712 Views
Conor Holmes
Conor Holmes
Confluent Director, Customer Success EMEAFebruary 24
Every company is on some form of journey. Whether you are at an early-stage start-up or have been around for decades, your team needs to understand how what they do daily relates to the journey the company is on and how their daily interactions contribute to the company's goals. For me retaining ......Read More
536 Views