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How do you foster a culture where both product people and engineers feel a sense of accountability to delivering features, without focusing on the negative if we do not deliver?
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Pendo Chief Product Officer • November 13
It is important to focus on outcomes, not only shipping features. We can deliver features and not deliver outcomes, so in terms of KPIs, I tend to focus on ARR, or beta sign-ups, or customer usage of what we ship. Getting teams to rally around major milestones (like a conference where we launch a new product) works well and gets teams excited to deliver to a date. Creating visable, shared dashboards where we monitor and celebrate these outcomes (KPIs) helps drive positive behaviors. When we miss, we must do a retrospective to understand what happened and how we grow from it. This should be no different then any other team at the company.
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