Pendo Chief Product Officer • 1y
It is important to focus on outcomes, not only shipping features. We can deliver features and not deliver outcomes, so in terms of KPIs, I tend to focus on ARR, or beta sign-ups, or customer usage of what we ship. Getting teams to rally around major milestones (like a conference where we launch a new product) works well and gets teams excited to deliver to a date. Creating visable, shared dashboards where we monitor and celebrate these outcomes (KPIs) helps drive positive behaviors. When we miss ...Read More
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