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How does a self-serve product impact product KPI’s?

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  1. Rosa Gonzalez Welton

    Intuit Director of Product Management • 3y

    When I joined my company, my mandate was to improve the way that customers got to value quickly. With the support of a research team, designers, and lots of conversations with customers, I saw an opportunity to build a resource center that consolidated best practice resources and pointed new and experienced customers to the steps needed to get the most value out of their products. The resource center would help customers with self-serve onboarding. Because I was building a post-sales experience ...Read More

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