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What role should a technical PM play in UX or workflow design? What are best practices for working with a UX team?

Devika Nair
Devika Nair
Oracle Cloud Infrastructure Director of Product ManagementJuly 20

My approach is usually to have a initial wireframe to convey your ideas. The UX team needs to have sufficient understanding of the customer journeys and need to be involved early in the product definition/creation phase. Start with your vision document and a wireframe and spend some time discussing the details. Involve them throughout the product definition and execution phases to ensure you remain on the same page. 

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Deepak Mukunthu
Deepak Mukunthu
Salesforce Senior Director of Product, Generative AI Platform (Einstein GPT)May 6

A technical project manager (PM) can play an essential role in UX or workflow design by collaborating with the UX designer, product owner, and development team to ensure that the final product meets the user's needs and works seamlessly.

Here are some specific roles a technical PM can play in UX or workflow design:

  1. Collaborate with UX designers: The technical PM can work closely with UX designers to understand the user's needs and ensure that the product design aligns with those needs. They can provide input on the technical feasibility of designs and help designers make decisions that balance user experience with development constraints.

  2. Identify technical limitations: The technical PM can identify any technical limitations that may impact the UX or workflow design. For example, they may need to consider how the product will work on different devices, browsers, or platforms.

  3. Communicate with the development team: The technical PM can act as a bridge between the UX designers and the development team, communicating requirements and ensuring that the product is being built according to the design specifications.

  4. Prioritize features: The technical PM can work with the product owner to prioritize features and functionality that will have the greatest impact on the user experience. They can help ensure that the development team focuses on the most critical aspects of the product first.

Overall, the technical PM should work closely with the UX designer and the development team to ensure that the final product meets the user's needs and provides an exceptional user experience. They should also be aware of technical limitations and prioritize features that will have the greatest impact on the user experience.

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