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Deepak Mukunthu

Deepak Mukunthu

Senior Director of Product, Agentforce AI Platform at Salesforce

Redmond, Washington, United States

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Deepak Mukunthu
Deepak Mukunthu

Salesforce Senior Director of Product, Agentforce AI Platform • 4y

Assuming you are specifically interested in AI product management, I would suggest these approaches to get started with ML. While I was new to ML/AI, these approaches helped me. 1. Online courses 2. Part-time certifications 3. Conferences 4. Kaggle 5. Publish your work 6. Internship/Volunteering I covered this in my session on AI/ML Product Management: https://www.linkedin.com/video/event/urn:li:ugcPost:6929801568753971200/ If you are looking for guidance on general product management, let me kn ...Read More

3,353 Views
Deepak Mukunthu
Deepak Mukunthu

Salesforce Senior Director of Product, Agentforce AI Platform • 3y

Aspiring technical product managers should consider developing the following skills and background: Technical expertise: A strong understanding of technology and the ability to communicate effectively with technical teams is essential for technical product managers. Familiarity with coding languages, software development methodologies, and industry-standard tools can help aspiring technical product managers gain credibility with their teams. Customer empathy: Technical product managers should ha ...Read More

2,717 Views
Deepak Mukunthu
Deepak Mukunthu

Salesforce Senior Director of Product, Agentforce AI Platform • 3y

The ideal product manager-to-engineer ratio can vary depending on the nature and complexity of the products being developed, the size and stage of the organization, and other factors such as the development process, company culture, and resources available. However, a common rule of thumb is to aim for a ratio of 1 product manager to 8-10 engineers. This ratio provides enough product management oversight and guidance to the engineering team while allowing engineers to have enough autonomy and ow ...Read More

2,393 Views
Deepak Mukunthu
Deepak Mukunthu

Salesforce Senior Director of Product, Agentforce AI Platform • 3y

It really depends on the phase of your product definition/execution, but at a high level, you spend ~30% of your time working with customers, ~20% of your time in market research, compete analysis, drafting vision/strategy, ~20% of your time working with Engineering teams on execution and rest of your time working with cross-functional teams managing the product lifecycle including ideation, design, customer/user studies, legal/privacy/security, documentation, marketing, sales.

2,260 Views
Deepak Mukunthu
Deepak Mukunthu

Salesforce Senior Director of Product, Agentforce AI Platform • 3y

From metrics perspective, it's no different from standard product metrics. I've seen many different metrics frameworks being used, all of which essentially boil down to these 4 metric categories: 1. Operational metrics: Is the product functioning as expected? Success rates, Latency etc. 2. Usage metrics: Is the product being used? DAU/MAU, Frequency of use, customer retention/churn, Requests/sec, data volume etc. 3. Satisfaction metrics: Are customers satisfied? In-product feedback (thumbs-up, t ...Read More

2,214 Views
Deepak Mukunthu
Deepak Mukunthu

Salesforce Senior Director of Product, Agentforce AI Platform • 3y

Depending on the phase of the project or lifecycle stage of the product, a product manager collaborates with many different functions. During intial phases, you work with customer/account teams to understand demand, then with designers and user research teams to perform user research, usability studies, focus groups to understand and define. Once you an MVP, work with customers and account teams to get feedback. When you are ready to ship public offering, work with documentation and marketing te ...Read More

1,990 Views
Deepak Mukunthu
Deepak Mukunthu

Salesforce Senior Director of Product, Agentforce AI Platform • 3y

As a Product Manager, you are responsible for: 1. Defining product vision/strategy/roadmap based on deep understand of customers, business and competitive landscape 2. Working with various cross-functional stakeholders and partners to execute on your roadmap and ship product/features 3. Establishing processes to gather customer feedback to continuously evolve the product Platform Product Manager role is very different except the product is a platform and hence your customers are the ones using t ...Read More

1,895 Views
Deepak Mukunthu
Deepak Mukunthu

Salesforce Senior Director of Product, Agentforce AI Platform • 3y

As a Product Manager, you are responsible for: 1. Defining product vision/strategy/roadmap based on deep understand of customers, business and competitive landscape 2. Working with various cross-functional stakeholders and partners to execute on your roadmap and ship product/features 3. Establishing processes to gather customer feedback to continuously evolve the product Platform Product Manager role is very different except the product is a platform and hence your customers are the ones using t ...Read More

1,828 Views
Deepak Mukunthu
Deepak Mukunthu

Salesforce Senior Director of Product, Agentforce AI Platform • 3y

Both Technical Product Managers (TPMs) and Product Managers (PMs) have important roles to play in product development. The primary difference between the two is that TPMs typically have a stronger technical background and are more focused on the technical aspects of product development, while PMs tend to have a broader focus on the overall product strategy, market positioning, and customer needs. Individuals who have a strong technical background and enjoy working closely with development teams ...Read More

1,810 Views
Deepak Mukunthu
Deepak Mukunthu

Salesforce Senior Director of Product, Agentforce AI Platform • 3y

If you are referring to individual products using capabilities from broader platform, I would categorize those products are target customer scenarios that the platform enables. As you come up with the roadmap for your platform, you need to work closely with all those scenario owners / customers and align your roadmap to enable those scenarios to succeed. While you decide on platform capabilities based on deep understanding of customer scenarios, if you align the execution of your roadmap with th ...Read More

1,775 Views
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