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What do you think about your first 30/60/90 day goals when coming in as the Head of Sales in a startup that didn't have a real sales team?

Tim Britt
Freshworks Senior Director of Channels EuropeApril 11

When joining a startup as the Head of Sales where there hasn't been a dedicated sales team before, it's crucial to establish a solid foundation while driving rapid growth. Here's a breakdown of goals for the first 30/60/90 days:

First 30 Days:

  1. Understand the Business:

    • Gain a deep understanding of the startup's product or service, target market, unique value proposition, and competitive landscape.

  2. Assess Current Situation:

    • Evaluate existing sales processes, if any, and identify areas for improvement or gaps in the sales strategy.

  3. Define Sales Strategy:

    • Develop a clear sales strategy aligned with the company's overall goals and objectives.

    • Determine target customer segments, pricing models, and go-to-market strategies.

  4. Build Sales Infrastructure:

    • Set up essential sales infrastructure, including CRM software, sales enablement tools, and reporting mechanisms.

  5. Hire Core Team Members:

    • Begin recruiting key sales team members, such as sales managers or account executives, to help execute the sales strategy.

Next 30 Days (60 Days Total):

  1. Refine Sales Processes:

    • Streamline and optimise sales processes to increase efficiency and effectiveness.

    • Implement standardised workflows, sales scripts, and objection handling techniques.

  2. Train and Onboard Team:

    • Provide comprehensive training and onboarding for new sales team members to ensure they are equipped with the skills and knowledge they need to succeed.

  3. Start Generating Revenue:

    • Focus on generating initial revenue by closing deals and acquiring new customers.

    • Identify quick-win opportunities and prioritise efforts to drive early sales wins.

  4. Establish Metrics and Reporting:

    • Define key performance indicators (KPIs) and establish systems for tracking and reporting on sales metrics.

    • Monitor progress closely and make adjustments as needed to stay on track towards goals.

Next 30 Days (90 Days Total):

  1. Scale Sales Operations:

    • Scale up sales operations by expanding the sales team, refining processes, and investing in additional resources as needed.

    • Explore opportunities for geographic expansion or new market segments to accelerate growth.

  2. Customer Feedback and Iteration:

    • Gather feedback from early customers to understand their needs, pain points, and satisfaction with the product or service.

    • Use insights to iterate on the sales strategy, messaging, and product offerings to better align with customer needs.

  3. Establish Sales Culture:

    • Foster a culture of accountability, collaboration, and continuous improvement within the sales team.

    • Lead by example and reinforce core values that drive success in sales and customer relationships.

By setting and achieving these goals in the first 30/60/90 days, you can lay a strong foundation for the sales function, drive rapid growth, and position the startup for long-term success in the market.

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