Tim Britt

The key to success is having the correct building blocks in place starting with a company-wide sales methodology that is followed from rep level through to management and linked to your CRM systems. Being able to forecast on correct sales stages backed by data and conversion rates for pipeline management, is core to understanding where the gaps are in sales performance. Build regular solution learning sessions weekly monthly and quarterly across all supporting business units from pre-sales to Account management and post-sales customer success, if you do not understand your customer and why they are purchasing your product how can you effectively have the correct development strategy to be successful? Ultimately success is measured by performance, this could be YOY growth, opening up new markets or moving from a direct to indirect sales model and utilising the power of the reseller model to drive growth and success.

My advice is to keep it simple, leadership has a habit of introducing multiple tools, and worksheets ( excel or google ) try and have a single source of the truth that everybody use's, I think its key to have a structured CRM solution with the correct data and workflows/gates in place to manage the sale process. I often see this as the number one complaint from reps is they are not sure where to input the data and what information is required, make it simple clear and easy to update. 

Working closely with field marketing and product marketing teams to evaluate whether we are currently relevant to the market conditions plus are we using the correct sales plays to support your messaging. To be effective you need to review monthly / quarterly so you can understand the success of each sale's play and how long it takes to convert an MQL to SQL to a sales stage 2 lead to closed won, if your sales cycle is 3 months you always need to be thinking two quarters ahead as it's very difficult to build in quarter pipeline and this generally turns into a fire sale and high discount to meet in quarter targets. You should go into each quarter with at least 3x pipeline to quota depending on your win rate. 

Invest in data science to understand the type of customers that are purchasing your solution, look at why you are winning and more importantly where you are losing. Then start to apply this logic to your inbound leads, I ask my reps to have several leading indicators for success, for example, is this customer in the right vertical, who is contacting us and why, and how have they contacted us via a marketing campaign or inbound chat lead. You need to build a scoring system to find the balance between effort and reward. A good model is to look at cost of acquisition, what is the cost for us to convert this lead to a sale and how long is the sales cycle, this way you can filter and apply the correct resource to support, a tier 1 lead could be a dedicated contact from a rep vs a tier 3 lead is loaded into a nurture program until they reach a point in time to have a person contact them. Understand the cost of each stage of the sales process and how effective that stage is. This way you can build a book of business that has a high propensity to buy based of data and past sales. 

Results should be the main measurement but also listen to your reps and internal employee surveys. Have a dedicated sales development team or leader that's sole job is to build best practices, you should be hiring experienced talent so review each quarter how effective your sales development is but more importantly are they utilising the new skills you are teaching them? It's key as a leader to review in your 1:1's and set time for coaching and feedback, not everybody will be at the same level so some people will require additional support. 

Be clear on your sales methodology and discovery best practices, there is several simple tools to use from BANT ( Budget Authority Need and Time ) to Situation, Pain, Impact, Critical Event, and Decision. Generally, a sales rep needs to have a conversation with the customer to move the lead from an MQL to SQL and should have identified Pain points to be able to sell them a solution, identify the criteria for a effective discovery call and use training tools to review with your reps if this is not a SQL and not just " happy ears " 

It's extremely important to build a network across the sales industry either by joining user groups or reaching out to your peers at other companies and asking for a " coffee chat " to understand how they are tackling the challenges and where they see opportunity. I also belief in asking new starters what they liked from there previous company in reference to sales development You could set up an RFI and have various companies come and present to you or commission a report via sales enablement agencies on best practices. 

First of all have a clear strategy that people can understand and make relevant to their own business unit, try and set clear goals and KPIs you are focusing on for the short term plus the long term outlook over the next 3 years. The next step is to spend time discussing this and answering any questions, don't just send them a power point and expect them to understand it, and you may need to do this multiple times across various stakeholders. Define what an SQL is and make sure you are aligned, this is the biggest mistake and also the area that isn't communicated well, so dedicate time at the start of the month to be clear on the expectations and then retro back at the end of the month or quarter. 

As the new sales manager for a B2B SaaS company that is starting to scale with 40 people, your first month and first quarter are critical for laying the groundwork for future success. Here's what you should aim to do in each timeframe: First Month: 1. Understand the Business: * Gain a deep understanding of the company's products, services, target market, value proposition, and competitive landscape. 2. Assess Current Sales Processes: * Evaluate existing sales processes, tools, and workflows to identify strengths, weaknesses, and areas for improvement. * Review sales metrics, performance data, and historical trends to identify patterns and insights. 3. Build Relationships: * Get to know your sales team members individually, understand their strengths, weaknesses, and motivations. * Develop rapport with cross-functional teams, including marketing, product, customer success, and operations. 4. Set Expectations: * Clearly communicate your vision, goals, and expectations for the sales team. * Align sales objectives with broader company goals and priorities. 5. Identify Quick Wins: * Identify low-hanging fruit and quick-win opportunities to boost morale and generate early momentum. * Focus on addressing any immediate challenges or bottlenecks that may be hindering sales performance. First Quarter: 6. Develop a Sales Strategy: * Develop a comprehensive sales strategy that aligns with the company's growth objectives and market opportunities. * Define target customer segments, ideal customer profiles, and go-to-market strategies. 7. Optimize Sales Processes: * Streamline and optimize sales processes to improve efficiency, effectiveness, and scalability. * Implement standardized workflows, sales cadences, and best practices. 8. Provide Training and Development: * Implement a structured onboarding program for new hires and provide ongoing training and development opportunities for the sales team. * Focus on building sales skills, product knowledge, objection handling, and negotiation techniques. 9. Implement Sales Technology: * Evaluate and implement sales technology tools and platforms to support sales operations, enablement, and analytics. * Implement a CRM system to track leads, opportunities, and customer interactions. 10. Set Performance Metrics: * Define key performance indicators (KPIs) and metrics to track sales performance, such as conversion rates, pipeline velocity, and quota attainment. * Implement regular performance reviews and coaching sessions to provide feedback and support to the sales team. 11. Foster a Culture of Accountability: * Foster a culture of accountability, collaboration, and continuous improvement within the sales team. * Celebrate successes, recognize top performers, and address underperformance proactively. 12. Align with Leadership: * Maintain open communication and alignment with executive leadership, providing regular updates on sales performance, initiatives, and challenges. * Seek input and guidance from leadership to ensure alignment with company goals and priorities. By focusing on these key initiatives in your first month and first quarter as a sales manager, you can establish a strong foundation for sales success, drive growth, and position the company for long-term scalability and profitability. ChatGPT can make mistakes. Consider checking important information.

During your first month at the company as the Head of Sales, it's essential to have productive one-on-one meetings with the demand generation and revenue operations teams to align strategies, understand processes, and foster collaboration. Here are some questions you should consider asking during these meetings: 1. Demand Generation Team: * What are the primary goals and objectives of the demand generation team? * Can you walk me through the current demand generation strategy and tactics being used? * What channels and tactics are most effective in generating leads and driving customer acquisition? * How are leads qualified and passed to the sales team for follow-up? * Are there any areas of opportunity or challenges that the demand generation team is currently facing? * How can the sales team better support the demand generation efforts, and vice versa? 2. Revenue Operations (RevOps) Team: * What is the role of the revenue operations team within the organization? * Can you provide an overview of the current sales processes and workflows? * How are leads and opportunities managed within the CRM system, and what data is being tracked? * Are there any gaps or inefficiencies in the current sales operations that need to be addressed? * What tools and technologies are being used to support sales operations, and are there any opportunities for optimization or integration? * How can the sales team collaborate more effectively with the revenue operations team to improve efficiency and effectiveness? 3. Alignment and Collaboration: * How can we ensure alignment between the sales, demand generation, and revenue operations teams to achieve common goals? * Are there regular meetings or touchpoints where the three teams can collaborate and share insights? * What metrics or KPIs should we track collectively to measure the success of our efforts and identify areas for improvement? 4. Future Initiatives and Opportunities: * Are there any upcoming initiatives or projects that the sales team should be aware of? * How can the sales team contribute to the success of these initiatives, and what support will be needed from other teams? * Are there any emerging trends or opportunities in the market that the sales team should be leveraging?