Lane Shackleton

Chief Product Officer, Coda

Content

As a product manager, how to establish credibility and trust in people around you?

Lane Shackleton

Coda Chief Product Officer • February 25

The simple answer is to do what you say you’re going to to do. It sounds simple, but it’s not always easy to achieve. When you make good on your commitments over a long period of time, you gain a deep trust from those around you. On the contrary, when you say you’re going to do something and don’......Read More

795 Views

How do you go about resolving conflict between team members?

Lane Shackleton

Coda Chief Product Officer • February 25

I think it’s important to let team members resolve conflict between themselves whenever possible. If you’re seen as the ‘fixer’ for all conflicts on a team, it puts you in a tough position and disempowers the team. So my first reaction when conflict arises is to attempt to coach the two team memb......Read More

672 Views

What are some of the best ways to begin becoming a more influential Product Manager?

Lane Shackleton

Coda Chief Product Officer • February 25

Lots of ways! Here are two that I find myself talking about a lot. First, get really good at spotting ambiguity and make it your job to remove it. Ambguity comes in lots of forms. It can be engineers not knowing what to do next, ambiguous next steps coming out of a meeting, or teams being unsure......Read More

603 Views

How do you ensure alignment when you have two senior executive stakeholders who disagree with each other on the proposed strategy and you are stuck in the middle?

Lane Shackleton

Coda Chief Product Officer • February 25

There are two things I think about in cases like this: fears and steel-manning. I’ve found that one of the fastest ways to help get alignment amongst executives is to start by establishing their fears about a given strategy, plan, write-up, etc. Often disagreements in strategy come down to one p......Read More

539 Views

How to go about influencing people across different functions and teams?

Lane Shackleton

Coda Chief Product Officer • February 25

Few tips here. First, build trust before you need it. It’s so important to build these relationships before you need to test them. Grab coffee, lunch, ask about people’s family life, etc. If you’re able to build a foundation of trust before you need to influence a different team, you’ll find it’......Read More