Lane Shackleton

The simple answer is to do what you say you’re going to to do. It sounds simple, but it’s not always easy to achieve. When you make good on your commitments over a long p...

I think it’s important to let team members resolve conflict between themselves whenever possible. If you’re seen as the ‘fixer’ for all conflicts on a team, it puts you i...

Lots of ways! Here are two that I find myself talking about a lot. First, get really good at spotting ambiguity and make it your job to remove it. Ambguity comes in lots ...

There are two things I think about in cases like this: fears and steel-manning. I’ve found that one of the fastest ways to help get alignment amongst executives is to sta...

Few tips here. First, build trust before you need it. It’s so important to build these relationships before you need to test them. Grab coffee, lunch, ask about people’s ...