What are some of the *worst* KPIs to commit to achieving?

I've found two KPIs to be difficult to commit to: Customer Health. If you have a robust algorithm to measure customer health (influenced by a number of inputs ), it can...

I think the single worst KPI is 'customer touchpoints.' Customers don't want to be bothered unless you have information that is valuable to them that commands them to sto...

Committing to certain KPIs in customer success without considering their broader impact or relevance to overall business objectives can lead to misguided efforts and low ...

Here are the most problematic KPIs to commit to, especially as CS leader:Pure Satisfaction MetricsRaw NPS/CSAT targets"Customer happiness" scoresWhy: Too easy to game, of...

I wouldn't say that there are universally worst KPI's as what works or does not really depends on the industry , product maturity , customer base and the specific outcome...

It is important to focus on KPIs that are actionable, aligned with strategic objectives, and within the scope of what the Customer Success team can influence and control....

Is there such a thing as a bad metric !! I think once you measure, you are doing something right and have an ability to take action. What you might thinking about how you...

In my experience, committing to and driving an increase in customer utilization is one of the most challenging KPIs to meet in my industry. If I had a dollar for every ti...