Hook VP Customer Growth • 2y
I want to first understand which activities or metrics correlate to churn, renewal and expansion. Then I know how to target my CS team and which activities to track off the back of that, as well as which metrics I need to keep a close eye on. So I don't think there's an easy one size fits all answer here. But I certainly think that broad strokes I will be tracking Health/adoption,GRR and NRR wherever I am, as well as understanding where you're losing WHY and WHO you're losing - is it specific co ...Read More
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