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What made you decide to choose customer success over sales?

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4 Answers
Customer Success Soft and Hard Skills
  1. Manil Vasantha
    Manil Vasantha

    Leader, Customer Service • 3y

    For me personally, the decision was easy. I moved from technical support to Customer Success. They combine in what we deliver called Customer Experience—transitioning a customer from pre-sales to post-sales and then a steady state followed by expansion. It is called the customer journey or roadmap. Influencing a ‘Promoter’ and a reference customer is a powerful and exciting feeling. This roadmap is driving thru an effective success program. It is essential to ensure that the customer journey tie ...Read More

    3,361 Views
  2. Conor Holmes
    Conor Holmes

    Confluent Senior Director of CS & Account Management • 3y

    I greatly respect the sales role, and CS and sales must work well together to drive successful customer outcomes. I have been in sales at various times throughout my career within multiple functions, be it expanding customers or working on net new logo acquisition. I have been honest about where I see my strengths and get my most energy from, and it's working with existing customers to make them wildly successful!

    1,315 Views
  3. Meenal Shukla
    Meenal Shukla

    Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 3y

    Personally, I love the AHA moments when customers achieve value and get to see the magic happen! Building Long-Term Relationships: A Customer Success Manager (CSM) typically works with customers over the long term, helping them get the most out of a product or service after they've made a purchase. This can be appealing if you enjoy building and maintaining long-term relationships instead of the often shorter-term relationships in sales. Problem-Solving: Customer success involves helping custome ...Read More

    591 Views
  4. Natasha Evans
    Natasha Evans

    Hook VP Customer Growth • 2y

    Relationship management is where Customer Success and Sales meet in the middle, but I liked the other skills that I'd develop in CS like project management and change management as well as that more consultative focus.

    1,042 Views

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