What made you decide to choose customer success over sales?

For me personally, the decision was easy. I moved from technical support to Customer Success. They combine in what we deliver called Customer Experience—transitioning a c...

I greatly respect the sales role, and CS and sales must work well together to drive successful customer outcomes. I have been in sales at various times throughout my care...

Personally, I love the AHA moments when customers achieve value and get to see the magic happen!Building Long-Term Relationships: A Customer Success Manager (CSM) typical...

Relationship management is where Customer Success and Sales meet in the middle, but I liked the other skills that I'd develop in CS like project management and change man...