When joining a new team, is it better to have the right soft skills and have to learn the hard skills of the job? Or vice versa?
Confluent Senior Director of CS & Account Management • 3y
Generally, when hiring CS team members, for me, it's all about soft skills; Deep customer empathy Great communication skills Strategic thinking Time and project manageme...
1696 Views
Zendesk Global Head of Customer Success Specialists • 1y
In my mind, I believe that it’s generally more beneficial to have the right soft skills when joining a new team, as I’ve seen it is often harder to teach than hard skills...
1671 Views
Leader, Customer Service • 3y
Even fresh graduates come with some set of soft skills. A good communicator who worked in small groups on projects or even played on a team comes with valuable soft skill...
2622 Views
Hook VP Customer Growth • 2y
It's better to have the right soft skills, always! In fact, I'd go one step further than that and say it's even more important to have the right attitude/mindset first....
993 Views
Adobe Head of Customer Success (Asia) | Formerly Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 3y
Looking at this from the perspective of a Customer Success Manager versus say a software developer.I focus on the core of attitude, aptitude and values alignment.For atti...
197 Views