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When joining a new team, is it better to have the right soft skills and have to learn the hard skills of the job? Or vice versa?

Conor Holmes
Confluent Senior Director of CS & Account Management3y
Generally, when hiring CS team members, for me, it's all about soft skills; Deep customer empathy Great communication skills Strategic thinking Time and project manageme...
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1696 Views
Oliver Nono
Zendesk Global Head of Customer Success Specialists1y
In my mind, I believe that it’s generally more beneficial to have the right soft skills when joining a new team, as I’ve seen it is often harder to teach than hard skills...
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1671 Views
Manil Vasantha
Leader, Customer Service3y
Even fresh graduates come with some set of soft skills. A good communicator who worked in small groups on projects or even played on a team comes with valuable soft skill...
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2622 Views
Natasha Evans
Hook VP Customer Growth2y
It's better to have the right soft skills, always! In fact, I'd go one step further than that and say it's even more important to have the right attitude/mindset first....
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993 Views
John Brunkard
Adobe Head of Customer Success (Asia) | Formerly Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic3y
Looking at this from the perspective of a Customer Success Manager versus say a software developer.I focus on the core of attitude, aptitude and values alignment.For atti...
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197 Views