How can someone from a different field transition to customer success?
Zendesk Global Head of Customer Success Specialists • 1y
Yes, it is absolutely possible for someone from a different field to transition into Customer Success. I have typically seen success from former Sales and Solution Consul...
1359 Views
Leader, Customer Service • 3y
While it takes many qualities to be a good Customer Success individual, it takes a lot less to become one. You can transition into a Customer Success role from any role. ...
2418 Views
Jellyfish Director of Customer Success • 3mo
Read as much as you can on the function, talk to real CSMs, shadow them, talk to people who have partnered as customers with CSMs. . . . then. . .Do these two things:Unde...
410 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 2y
Transitioning to a career in customer success can be a rewarding choice, as it is a field centered around building and maintaining strong relationships with customers, en...
742 Views
Adobe Head of Customer Success (Asia) | Formerly Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 3y
It is certainly a great career move. It is important to understand the roles and responsibilities of a Customer Success Manager and determine that this is what excites an...
302 Views
Related Questions
What advice do you have for recent graduates that want to go straight into customer success?What are the most important customer success skills or perspectives that others inside an organization could benefit from that would improve their day to day work?What made you decide to choose customer success over sales?